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Keyphone Johor Bahru JB | 200101020999 (556757-A) | CCTV
Smart Communication Server
Affordable, Efficient, and
IP Enable Solution
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NEC MyCalls Agent Control
Model : MYCALLCONTROL Extra fl exibility for teams who multi-task
Whatsapp OA Office
Product Description
Provide the essential information for supervisors to maintain call-handling service levels and empowers agents with greater flexibility to deal with call traffic.
Product Characteristics:
An Agent Control toolbar on every agent’s desktop enables them to log in and out of ACD queues and display their current status.
Conditions such as Available, Wrap Up, or Break can be selected from the toolbar by the agent so that the rest of the team can view their availability.
Allows even a small team to deal with fl uctuating call traffic.
Empowering agents to log in and out of service enables any organisation to make better use of limited staff resources.
Busy managers save time because user-defi ned controls & alerts are only triggered when exceptions occur to defi ned service standards.
Download the PDF for more information:
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Keyphone Johor Bahru JB | 200101020999 (556757-A) | CCTV