OA Office Solutions Sdn. Bhd.

Smart Communication Server
Affordable, Efficient, and
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NEC MyCalls Basic

Model : MYCALLS Increases productivity

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Product Description

Good reasons to choose SV8100 MyCalls

Increases productivity
Reduces costs
Rapid return on investment
Wins more business
Improves customer perception
Improves staff efficiency
Helps manage & measure sales & marketing activity
Aids staff training
Call recording helps solve disputes
Real-time information enables supervisors to react quickly to changes in call traffic
Reduces cost of sales and increases competitiveness
Reduces abandoned calls
Competitively priced

Enhanced Call Handling

Improves call handling efficiency and customer service by presenting valuable caller details from company databases including Outlook, directly to the users desktop before they answer the call. Speed dialing, extension BLF (busy lamp field) and full control of each call is available from the PC.

How much do missed calls cost a business?

Most businesses don’t even know - you can’t manage what you can’t measure. MyCalls helps follow up missed calls immediately; provides real time information about call handling throughout the day, indicating when additional staff may be required at critical times, which could help prevent losing customers to competitors.

Which businesses would benefit from MyCalls?

Any business that uses telephony with their customers regardless of their size - it’s not just for call centres. Call recording is also ideal for doctors surgeries and financial companies who may need to access previous calls, solve disputes, etc.

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