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NEC MyCalls Agent Control

NEC MyCalls Agent Control

Model : MYCALLCONTROL Extra fl exibility for teams who multi-task

Product Description

Provide the essential information for supervisors to maintain call-handling service levels and empowers agents with greater flexibility to deal with call traffic.

Product Characteristics:

  • An Agent Control toolbar on every agent’s desktop enables them to log in and out of ACD queues and display their current status.
  • Conditions such as Available, Wrap Up, or Break can be selected from the toolbar by the agent so that the rest of the team can view their availability.
  • Allows even a small team to deal with fl uctuating call traffic.
  • Empowering agents to log in and out of service enables any organisation to make better use of limited staff resources.
  • Busy managers save time because user-defi ned controls & alerts are only triggered when exceptions occur to defi ned service standards.

Download the PDF for more information:

Download MyCalls Agent Control Brochure